Frequently Asked Questions
Everything you need to know about bringing Haunt into your home.
What is the typical shipping timeline for furniture?
Most of our handcrafted pieces are processed within 3-5 business days. Standard freight delivery typically takes 7-14 business days depending on your location within the continental US.
Do you offer White Glove delivery services?
Yes, we offer premium White Glove delivery for an additional fee, which includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that custom-made furniture and final sale items are non-returnable.
How do I care for my Haunt textiles and upholstery?
We recommend professional cleaning for all upholstered items. For daily maintenance, use a soft brush attachment on your vacuum and rotate cushions regularly to ensure even wear.
Are your materials sustainably sourced?
Sustainability is at our core. We prioritize FSC-certified woods, recycled metals, and organic textiles to ensure our products are as kind to the planet as they are to your home.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email with a tracking link to monitor your shipment's progress in real-time.